I have seen recently a TV documentation about the Dabbawalas in Mumbai who deliver freshly cooked food to the workplaces and return the empty boxes back to the customer’s home. According to Wikiedia.
In 2002, Forbes Magazine found its reliability to be that of a six sigma standard. More than 175,000 or 200,000 lunch boxes get moved every day by an estimated 4,500 to 5,000 dabbawalas, all with an extremely small nominal fee and with utmost punctuality Continue reading Less than one mistake in every 6 million deliveries





